Win more customers with reputation management software
Online reviews have lots of power when it comes to swaying the opinions of potential customers. From mentions on Facebook, Instagram, and Tik Tok to comments on Google, Yelp and Citysearch, online reviews can either give your business a big boost or cause prospects to think twice about choosing your products or services. Cultivating five-star reviews and responding to negative comments is the key to building and protecting your online reputation.
That’s where reputation management software from Thryv can help. As part of a do-it-all small business software platform, Thryv’s reputation management software lets you automatically monitor comments online and quickly respond when dissatisfied customers post their grievances.
The keys to managing your business reputation online
While having to monitor and manage your reputation online isn’t the reason you went into business, building a strong reputation doesn’t have to be a chore. With a little organization and the right reputation management software, you can quickly begin generating more reviews and broadening your customer base.
Keep things personal
As a small business owner, you have the opportunity to deliver the kind of personal service that your larger competitors cannot. Little things like handwritten notes with a purchase, thoughtful reminders about upcoming appointments, and automated thank-you notes to customers can help nurture relationships and build strong connections.
Seek reviews from everyone, all the time
Get in the habit of always asking customers to leave a review. Create a unique URL where customers can leave their comments and include it in every email, invoice, and text.
Impress with expertise
As an expert in your field, you know things that can make your customer’s life easier. Whether it’s how best to care for their rhododendrons or little ways to save on taxes, sharing your knowledge through newsletters and emails reminds your customers they can come to you with questions and trust you to solve their problems. Being helpful and indispensable is a great way to earn great reviews.
Make negative reviews your superpower
Every unhappy patron is an opportunity to win back a customer – and impress prospective customers at the same time. When customers express their frustration and criticisms online, go out of your way to understand their complaint, apologize for the inconvenience and offer to make things right off-line. In many cases, your efforts will create a positive result while impressing everyone who may be following the conversation with your commitment to delivering great service.
Reputation management software from Thryv
Thryv all-in-one business software offers a better way to communicate with customers, simplify marketing, and manage your reputation. With comprehensive small business solutions on a single cloud-based platform, Thryv helps you streamline your administrative tasks so you can focus on your customers and grow your business.
With Thryv’s reputation management software, you can:
- Simplify reputation management. Thryv reputation management software lets you monitor and respond to reviews from a single location, taking control of your online reputation to build it one star at a time.
- Track reviews automatically. Thryv instantly notifies you when customers leave reviews on top sites. See what customers are saying about your business the second that new reviews are posted. Thryv reputation management software also helps you respond to reviews on major sites within one business day – even when you’re too busy to do it yourself.
- Generate reviews easily. With Thryv’s pre-built templates, it’s easy to request reviews from satisfied customers at the right time. Automatically ask for reviews when invoicing customers, wrapping up appointments, processing payments, and at other key interactions.
What else can you do with Thryv?
In addition to reputation management software, Thryv’s do-it-all platform offers three operational centers that deliver all the tools you need to manage your business more effortlessly.
Thryv Command Center
Streamline communications with Centralized Inbox, which combines conversations from 12+ channels into a single, easy-to-follow discussion thread – an industry first. Access a communication history for each client. Get transcriptions of voicemails delivered to your inbox so you can quickly find and reference information. Simplify communication with your team by using direct messages, group chats, and annotated photos.
Thryv Business Center
Thryv’s management software lets you take the busy work out of running your business. Organize client information with powerful CRM technology and nurture prospects and customers with email automation and text automation. Give customers the power to book appointments online so you can stop answering the phones. Get paid faster by instantly sharing estimates and invoices online and giving customers more ways to pay. Streamline your social media management with ready-to-send templates and tools for posting to all your accounts from one location.
Thryv Marketing Center
Kick customer growth into high gear with a one-stop shop for promoting your business. Manage smart marketing campaigns with ease. Build effective landing pages from templates in seconds. Enhance your online presence by updating 40+ listings at once. Get AI-powered recommendations and real-time analytics to better understand your audience and make data-driven marketing decisions.
Why Thryv?
Over 100,000 customers have chosen Thryv for the comprehensive tools they need to communicate effectively, manage their day-to-day operations and grow their businesses.
Benefits of Thryv’s do-it-all small business software include:
- Access anywhere. You can use Thryv anywhere, on any device – mobile phone, tablet, laptop, or desktop. Imagine what you can do when the tools you need to run your business are always at your fingertips.
- One login. With Thryv’s comprehensive platform, you can stop logging into different tools all day. Thryv lets you access everything you need on one platform with one login.
- Exceptional support. From offering personalized setup and support to 24/7 assistance from people with technical expertise and business know-how, Thryv support teams work around the clock to help you get the most out of your subscription.
- Seamless integration. Gmail, QuickBooks, Constant Contact, Yext, Stripe, PayPal – Thryv integrates easily with all the tools you know and love.
- Strong security. Cutting-edge data encryption and customizable account access keeps your data safe and your customers’ details secure.
