Most Effective Email You'll Probably Send: The Welcome Message
Effective “welcome” emails–the ones that go out just after a customer signs up for your email list–get twice the opens...
The Importance of Saying Thank You
Recently, I ordered a running armband. It arrived -- with a thank you note for my purchase. It was the...
Supporting Team USA on Social Media? Keep It Legal
If you want to show your support for Team USA in the Olympics on your business social media pages, watch those...
Customer Rage Survey Results: Grrrrr
Results are in for the 2015 National Customer Rage Survey by Customer Care Measurement & Consulting--and let's just say that steam is still coming...
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