The Importance of Saying Thank You
Recently, I ordered a running armband. It arrived -- with a thank you note for my purchase. It was the...
Supporting Team USA on Social Media? Keep It Legal
If you want to show your support for Team USA in the Olympics on your business social media pages, watch those...
Customer Rage Survey Results: Grrrrr
Results are in for the 2015 National Customer Rage Survey by Customer Care Measurement & Consulting--and let's just say that steam is still coming...
Your Loyal Customers, Endangered Species
Forget customer loyalty, writes consultant Richard R. Shapiro in a new book The Endangered Customer: 8 Steps to Guarantee Repeat...
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