All in one inbox
Simplify communication with an all in one inbox
Communicating with customers is a lot more complicated than it used to be. It’s no longer just phone and email – customers are likely contacting you via social media, text messages, and even through chat boxes on your website. That makes it a real challenge to get through all your messages each day, and tracking the history of interactions across channels can be overwhelming and time consuming.
That’s where Thryv’s all in one inbox can help. As a do-it-all software solution for small businesses, Thryv offers a Centralized Inbox that combines messages from 12+ channels. Rather than constantly switching between email, social, text, chat, and voicemail platforms, Thryv lets you see every message from each customer in a consolidated, chronological thread. With Thryv’s customer communication tools, you can minimize the time you spend on communications while actually communicating better than ever.
The advantages of an all in one inbox
Managing communications with an all in one inbox delivers big benefits for your small business.
- Easier communication. With one screen that shows messages from every channel, Thryv makes communicating with customers and team members a breeze. Less chaos means you can respond to customers faster.
- Time savings. Claim back hours in your day by viewing, responding to and organizing messages on all channels in one place.
- Customer details at your fingertips. An all in one inbox collects all the information about each customer in one location. You can easily view a history of interactions across all channels from a single screen.
- A less-stressful day. With the ability to access all your messages in one place, you’ll spend less time fretting about remembering to check every channel or missing messages.
- Ready for growth. As your business grows, the volume and complexity of customer communication increases as well. An all in one inbox positions you to accommodate more customer interactions with ease.
An all in one inbox from Thryv
Thryv small business software delivers everything you need to communicate effectively, manage your day-to-day tasks, and grow your business by attracting new customers. As the hub for communication on the Thryv platform, Thryv’s all in one inbox combines messages from multiple sources:
- Email: Gmail, Outlook, Hotmail, Yahoo, iCloud, and IMAP
- Social Media: Facebook Messenger and Instagram Messenger
- Phone: Calls and video chat
- Website: WebChats from your website
- SMS: text messages
With your Centralized Inbox, you can:
- Get transcriptions of your voicemails delivered to your all in one inbox, so you’ll never lose track of details that customers mention over the phone.
- See messages from all your channels on one screen, while still communicating with customers on their channel of choice.
- Improve customer service by accessing a history of each customer’s messages on every channel.
- Get a 360° view of each customer’s engagement with your business.
Solutions for the rest of your business
Thryv’s do-it-all platform delivers all the software you need to manage nearly every aspect of your business more easily. Thryv’s tools are found in three solution centers.
Thryv Command Center
In addition to an all in one inbox, Thryv Command Center provides Team Chat collaboration software for small business. Communicate with individuals, groups or your entire staff via direct messages, group chats, and annotated photos. Phone and video chat capabilities – including a dedicated phone line – let you keep all your communications organized on a single platform.
Thryv Business Center
Thryv’s business management software can save you up to 20 hours of work each week by automating tasks, organizing details, and streamlining processes. Allow customers to book their own appointments online and access self-service options in a client portal. Keep customer details organized with a powerful CRM and nurture prospects and customers with automated email and text marketing. Get paid faster by putting invoices online and giving customers more ways to pay. Master social media management with solutions that let you post to all your accounts from one location. Simplify reputation management by tracking and responding quickly to online reviews.
Thryv Marketing Center
Get a one-stop shop for promoting your business with tools that make it simple to run ads, enhance your online presence, understand your audience, and make data-driven decisions. Optimize campaigns with AI-powered recommendations and real-time analytics. Build effective landing pages in minutes rather than days.
Why choose Thryv?
From software for financial advisors and tools for wedding planners to law software and apps for dentists, Thryv’s do-it-all solutions bring greater efficiency and organization to businesses in every industry.
As a cloud-based platform, Thryv makes your business tools available from any location, on any device – smart phone, tablet, laptop, or desktop. With a single sign-in, you can access all the software you need throughout the day, eliminating the need to repeatedly log in to different apps. Thryv works seamlessly with the tools you already use – Gmail, QuickBooks, Zoom, MailChimp, Indeed, PayPal, and many more. Advanced data encryption and customizable account access controls keep your business data safe and your customers’ information protected. With unlimited support available 24/7, you’ll always have access to live experts who understand how Thryv’s software can best solve the challenges of your small business.
