Improve efficiency with an appointment booking app
When your business relies on appointments, keeping your schedule filled is your top priority, and unfilled timeslots and no-shows are a hit to your profitability. That’s why it’s essential to make booking appointments as easy as possible for your customers.
The right appointment booking app can help. By enabling your customers to go online anytime 24/7 to book appointments, you can win the business of customers who tend to manage their schedules after business hours. A small business appointment scheduling app can also enhance productivity by freeing your staff from answering the phone or playing phone tag all day with customers seeking appointments. And since roughly 77% of service businesses don’t offer online booking,1 implementing an appointment booking app can help you really stand apart from the crowd.
As a do-it-all business management platform, Thryv offers tools that simplify and automate online scheduling for small businesses. From easy-to-install widgets for your website to automated text and email reminders for your customers, Thryv delivers everything you need from an appointment booking app to impress customers and to streamline scheduling.
Promoting your new appointment booking capabilities
Deploying scheduling software for your small business is a great way to stay ahead of your competitors, since roughly only 1 in 4 service firms offer this feature. But to reap the benefits of your appointment booking app, you’ll need to remind customers to use it. Here are a few places where you can effectively promote your online booking capabilities.
- Voicemail. Your voicemail greeting is the #1 place to promote your appointment booking app, since the phone is how your customers are used to reaching you. Update your greeting to let customers know they can book online anytime 24/7 and repeat the address of the website or social media account where they can find your schedule.
- Website. While it’s important to have a “Book Now” button on the homepage of your website, don’t forget to include the same button (or variations of it) on every page. That way, when customers are reading about your services and decide to book an appointment, they won’t have to go searching for the place to do it.
- Communications. Remind customers how to find your appointment booking app with every newsletter, email, thank-you note and invoice you send out. By regularly promoting this feature, you can fill your schedule more easily.
- Social media. Some social media platforms will allow you to include call-to-action buttons in your social posts.
- Online listings. Reminding customers to book online can be as easy as providing a clickable link in a post within an online listing that sends them directly to your appointment book. On some social sites (e.g. Facebook Business Pages) you can also include a call-to-action button.
Thryv: a seriously powerful appointment booking app
Thryv offers a single platform with comprehensive tools for managing nearly every aspect of your business. From social media management, email marketing and online booking to reputation management and customer communications, Thryv delivers everything you need to connect with customers, win their business, manage your workday and promote your products and services online.
Whether you’re looking for scheduling software for an HVAC company, a pet grooming business or a nail salon, Thryv’s appointment booking app lets you take advantage of all the benefits of automated online scheduling. Thryv makes it easy to customize your calendar by length of appointment, location, hours of availability, services, pricing and more. After setting up your online calendar, you can give customers access via links or buttons that let them view your availability and book or request an appointment. You choose whether to accept appointments automatically or review them manually to maintain more control over your schedule.
With Thryv’s appointment booking app and scheduler for small business, you can:
- Offer your customers more convenience. Customers can go online anytime day or night to review your calendar and book appointments.
- Synchronize and share calendars. Thryv lets you manage schedules and synchronize calendars for your entire team, giving each member as much access as you want them to have to manage clients and services.
- Automate reminders and confirmations. Use templates to set up reminders by text and email, sending them automatically to confirm appointments.
- Collect payments. Give your customers the option to make full or partial payments the same time they book appointments.
- Schedule classes and events. Make group activities like classes and events bookable online, letting Thryv help manage registration, communication and payment for attendees.
- Boost revenue with packages of services. Allowing customers to purchase a package of services and schedule recurring appointments keeps your calendar full and increase revenue.
Solutions for every part of your business
In addition to Thryv’s appointment booking app, you’ll find lots of other great tools on the Thryv platform.
- Social media tools let you connect your LinkedIn, Facebook, Instagram and Twitter accounts, creating and posting content from one location.
- Online presence solutions automatically synchronize your business info across 40+ listing sites – including Google Business Profile – to help customers find you more easily online and boost your credibility with search engines.
- Customer communication tools make it easy to contact customers on their channel of choice – email, text, social media and more – and to view all conversations from one inbox in client-specific threads.
- Small business customer relationship management software lets you consolidate contact lists in a single CRM system with detailed insights and a customizable view of your leads and clients.
- Document storage and sharing technology puts an end to clutter and lets you and your contacts securely share files, edit documents online and stay on top of the most recent versions.
- Sales and payment tools make invoices available online and help you get paid faster by giving customers more ways to pay.
- Reputation management tools let you request reviews at the ideal time, monitor customer comments online and respond quickly to build your reputation.
Why choose Thryv?
Thryv provides all the tools small business owners need to manage and grow their businesses. As a do-it-all platform, Thryv lets business owners and employees work more productively without needing to switch between different tools all day long. Instead, workers can use one login and one dashboard to access everything they need to manage their workday. Thryv’s solutions can be accessed from anywhere, at any time, on any device.
Thryv integrates easily with popular business productivity tools like QuickBooks, Gmail, Zoom, PayPal and other software, so workers can still use the tools they like with while adding the power of Thryv’s technology.
Most importantly, Thryv delivers unlimited support 24/7. When help is needed, small businesses can reach Thryv support teams that combine business know-how and technical expertise to resolve issues and offer guidance day or night.
1 https://www.thryv.com/blog/millennial-online-booking-business
