Simplify communication with a business texting service
While text messaging has become a convenient way to chat with friends and family, it’s also a powerful tool for marketing products and services for your small business. Fewer than one in four people will open an email as soon as it pops up in their inbox, but 90% of customers read a text message in the first three minutes after receiving it1. Text marketing for small business can serve lots of functions – from reminding customers of appointments to sending invoices and accelerating payment.
Choosing the right business texting service is the key to reaching customers effectively and affordably with a minimum time investment. That’s where Thryv can help. As a do-it-all platform for managing your business, Thryv offers text software for business that automates messages, enhances marketing results and lets you grow your list legitimately.
The benefits of a business texting service
A superior business texting service delivers a wealth of advantages for any small business.
Faster communication
Everything about a business texting service is fast. Messages are short and sweet, and texts are transmitted immediately. Since the average person checks their phone every four minutes, customers are more likely to read and respond immediately.2
Direct connections
Text messages reach your customers where they live – on their mobile phones. Communicating via text creates a personal connection and builds stronger relationships with your customers.
Affordable marketing
SMS text messages are one of the most cost-effective ways to connect with customers and communicate product offers and sales promotions.
Customer preferences
More than 50% of consumers prefer to receive reminders and notifications via text over email, and nearly 90% preferred text over phone calls.3
Automated processes
Business texting services can automate the task of sending texts, tracking responses and managing your lists. Payment reminders, requests for reviews, satisfaction surveys and other messages can all be sent without any help from you or your staff.
A digital trail
Unlike phone calls, a business texting service lets you keep a digital record of your conversations with customers – which can be helpful when resolving problems.
Business texting services from Thryv
Thryv is an end-to-end solution that delivers all the tools small businesses need to manage their workload from one centralized dashboard. From building an online reputation and streamlining marketing to enhancing customer relationships and simplifying scheduling, Thryv helps small businesses stay organized and work more efficiently.
Thryv’s business texting services make it easy to incorporate SMS messaging into your marketing efforts.
Send texts automatically
Thryv lets you automatically send text messages to remind customers of appointments, deliver invoices, receive payment, issue receipts, ask for reviews and send surveys.
Personalize messages
Thryv’s CRM tools let you segment your lists so you can personalize text messages for greater results. Create custom coupons based on customer preferences and buying history.
Access pre-written text templates
Thryv’s massive library of ready-to-send texts for every occasion makes it easy to send the right message, even when you feel you have run out of things to say. After browsing and choosing a pre-created text message, you can customize and send it in just a few clicks.
Manage texts and other messages from a single inbox
Thryv’s centralized inbox lets you manage all communications with each customer from one location, viewing text, email and web chat in a single thread to make communication easier.
Grow your list with care
With Thryv’s customizable widgets on your website, you can let customers opt in to SMS marketing while staying in compliance with laws around privacy and spam messaging.
Along with a business texting service, Thryv offers email marketing automation for small business that can integrate with your SMS texting efforts and simplify your marketing campaigns.
More solutions from Thryv
Along with business texting services, Thryv offers a wide range of additional software for managing your business more easily.
Building your online presence
Thryv automatically syncs your business information across 40+ trusted listing sites online to help customers find you faster and improve credibility with search engines. A Google Business Profile optimization service helps you lock down your Google listing to improve search rankings.
Improving your social media profile
Connect your Facebook, Twitter, Instagram and LinkedIn social media accounts so you can publish content from one place. When you create and schedule social media posts in advance, Thryv will choose the best time to post for maximum visibility. And when you are not sure what to say, Thryv’s pre-written posts can help you continue to deliver great content.
Simplifying scheduling and appointments
Give your customers the ability to go online anytime, day or night, to request or book appointments. Thryv’s scheduling software for small business lets you and your staff spend less time on the phone and more time getting work done.
Enhancing customer relationships
Thryv’s CRM system collects all customer data in one location so you can engage customers and nurture leads more easily. Customized fields let you find, filter, tag and track customers in ways that make sense for your business.
Simplifying customer communication
Stay in touch with your customers on the channels they prefer: email, text or social media. From one inbox, you can view every conversation on every channel in client-specific threads, no matter where the messages originated.
Storing and sharing documents online
Thryv’s document storage software eliminates clutter by letting you securely request, store and share documents online. Contacts and team members can edit documents online – Thryv will track the changes and identify the most recent version.
Invoicing customers and accepting payments
Send interactive estimates, invoices and reminders that customers can view on their mobile devices. Give customers more ways to pay, and accept payments before, during and after appointments. Thryv also lets you swiftly process credit cards at extremely competitive rates.
Managing your reputation
Automatically ask for reviews when invoicing customers, completing appointments or processing payments. Get notified immediately when reviews and comments appear on major sites. Respond to reviews on Google, Yelp and Facebook within one business day, even when you’re too busy to do it yourself.
Why Thryv?
More than 40,000 businesses trust Thryv to deliver the solutions they need to operate more efficiently. From scheduling software for dentists to invoicing solutions for home repair services and automated appointment reminders for pet groomers, Thryv’s comprehensive solutions can be accessed via a single platform. That means owners and employees can access all the tools they need throughout the day while avoiding the hassle of bouncing between different applications.
Thryv’s solutions are available on any device – mobile phones, laptops, tablets and desktops. Thryv integrates seamlessly with most business productivity tools like QuickBooks, PayPal, WordPress, Zoom and Gmail, so employees can keep using the technology they already know while adding software from Thryv to their workflow.
Cutting-edge data encryption helps keep data safe and secure, and customized access controls ensure that only authorized users can access business files and customer information. Unlimited support provides 24/7 access to Thryv specialists with expertise both in solving technical problems and addressing small business challenges.
1 https://blog.close.com/sms-for-business
2 https://www.thryv.com/features/text-automation
3 https://blog.close.com/sms-for-business
