Drive more revenue with customer communication management software
Communicating with customers today can be overwhelming for small businesses. Figuring out how much to communicate, what channels to use, and what to say in each message takes a great deal of mental energy. Composing, sending, and tracking messages can easily eat up large parts of your day.
That’s where customer communication management software can be invaluable. The right solution will help you segment your audience for more personal communications, and track every message sent and received. Superior software will unify messages from all channels on one screen, making it faster and easier to stay on top of emails, texts, DM, web chat, and voicemail.
As a do-it-all solution for small businesses, Thryv offers customer communication management software that helps to make sure you’re sending the most effective messages at the best time on the optimum channel.
Best practices for customer communication
The right customer communication management software will help you follow these best practices when interacting with your customer base.
- Let customers choose the channel. You may love email, but if a customer always contacts you via phone, it’s best to return their message with a phone call.
- Communicate everywhere your customers are. While email, text, and phone are the more traditional channels, more customers today are using comments, replies, tags, and DMs in social media to ask questions or raise an issue. Being available everywhere customers want to interact is the best way to win their business.
- Speed is key. A prompt reply to a message on any channel shows your customers that you value their business and are committed to delivering timely service.
- Respond to positive AND negative reviews. When a customer posts negative comments online, a timely apology, and an offer to make things right may win them back and show others how committed you are to providing an excellent customer experience.
- Get personal. Using first names in messages, mentioning personal details, and referencing their preferences will make customers more receptive to your communications.
- Recognize milestones. Sending birthday greetings and anniversary wishes helps customers feel special and encourages them to do more business with your company.
Customer communication management software from Thryv
From landscape management software to software for government agencies, Thryv delivers end-to-end solutions for managing small businesses more easily. Combining communication, administrative, and marketing tools, Thryv simplifies the tasks of interacting with customers, managing your day-to-day, and growing your business.
Thryv’s customer communication management software includes:
- Thryv Command Center. As the communication hub of the platform, Thryv Command Center provides a unified inbox that lets you view and respond to customer messages received on any channel. Reply to emails, texts, DMs, chats, and phone calls from one location, while still allowing customers to communicate with you on their channel of choice. Thryv Command Center also offers a TeamChat feature that lets you send instant messages to internal teams to keep everyone on the same page. Integrated phone, video calls, and video chat capabilities and transcriptions of voicemails delivered to your inbox make customer communication more efficient.
- Email and SMS marketing. Thryv simplifies and automates email and text marketing with tools that automatically send personalized messages to customers at the perfect time. Create messages once using templates from Thryv’s library and schedule emails and texts to be automatically sent later.
- Customer database. Thryv consolidates all your customer information in a powerful customer relationship management (CRM) system. The database provides a single screen where you can see and manage all customer interactions, from appointments to payments and communications.
- Client portal. A secure online client portal simplifies communication and lets customers take advantage of self-service options. After logging in to the portal, customers can communicate with your team, make payments, schedule appointments, and share files.
- Online review management. Thryv’s reputation management features allow you to effortlessly track comments and reviews posted by customers. You can also quickly respond to offer thanks for positive reviews or to address the concerns of dissatisfied customers.
More solutions from Thryv
Along with customer communication management software, Thryv offers additional solutions that solve challenges and overcome obstacles in nearly every area of your small business.
Streamline operations with Thryv Business Center
Spend less time pushing paper and managing routines.
- Create and send invoices online in just a few clicks and let customers pay online.
- Give customers more ways to pay with digital payments.
- Store, share, request, and sign documents online, putting an end to paper clutter in the office.
- Let customers book their own appointments online with automated scheduling tools. Thryv follows up with automated appointment reminders to prevent no-shows.
- Manage multiple social media accounts from one place. Access a rich library of content and stock images and harness the power of AI to create posts across all social channels.
Grow your business with Thryv Marketing Center
Kick customer growth into high gear with tools that simplify your marketing workload.
- Create smart campaigns for social media, paid ads, display, and search engine marketing.
- Run ads on popular platforms like Facebook, Meta, Instagram, and Google.
- Manage all your local listings with one tool, instantly updating your business details on Google, Facebook, Yelp, and other platforms.
- Enhance your marketing efforts with real-time analytics and AI-powered recommendations.
- Create professional-looking landing pages for paid ads in minutes – no design skills required.
Why Thryv?
Thryv provides everything small businesses need to communicate effectively, manage operations efficiently, and grow the business more easily. From family law software and software for contractors to tools for wedding planners and dog walkers, Thryv provides essential solutions for tens of thousands of small businesses nationwide.
Along with comprehensive tools for running a small business, Thryv offers free tools such as an invoice template, payment savings calculator, review link generator, and online experience scan. A free mobile app makes Thryv’s tools available on your smart phone or tablet. Thryv also provides access to add-on solutions like a powerful website builder, a digital signature app, and a payment processor for small business. Thryv integrates seamlessly with popular apps like QuickBooks, Gmail, Indeed, Striped, PayPal, Zapier, and many others.
