Grow your business with customer communication software
Building relationships with customers is the key to success for any small business. Yet, staying on top of customer communication gets harder as your business grows and your daily to-do list expands. As your customer base grows, the task of communicating via email, text, phone, and chat can easily eat up large portions of your day.
Superior customer communication software can help by automating tasks and streamlining processes. The right solution can also unify communications for all your various channels on a single platform, eliminating confusion and helping you save hours each day.
As a do-it-all platform for managing small businesses, Thryv offers powerful customer communication software to help grow your business by building better customer relationships. With Thryv you can improve the way you communicate with customers while saving time and resources.
What to look for in customer communication software
For small businesses, the best customer communication software will offer five essential features.
- Unified communications. From email and social media to video and phone calls, your customers have more ways than ever to communicate with you – which makes communicating more complicated than ever. Superior customer communication software will unify messages from every channel in a single location, so you can use one tool to communicate in every medium while allowing your customers to still use their channel of choice.
- All-in-one capabilities. The business marketplace is full of excellent email systems, social media tools, automated text marketing software, and business telephone technology. However, purchasing each of these solutions separately creates lots of IT headaches and added expenses. The best customer communication software combines all these capabilities on a single platform, making it easy to manage your technology and to communicate with customers without switching between different applications all day long.
- Automated processes. There aren’t enough hours in the day to manually send all of the thank you notes, email offers, and text reminders that keep your business running. Automated communication software automatically sends timely messages to each customer on the right channel, saving you lots of time each day.
- Personalized messaging. Personalized communication with customers is the key to ensuring their satisfaction and loyalty. Yet, maintaining that personal touch becomes harder as your business grows. The right customer communication software will integrate easily with your customer relationship management (CRM) platform to automatically personalize messages in helpful ways.
- Streamlined organization. It’s easier to communicate with customers and serve their needs when you have a history of previous interactions at your fingertips. As you communicate with customers in real time, your communication software should make it easy to view all previous conversations.
Customer communication software from Thryv
The Thryv platform is full of solutions that help small businesses communicate effectively, manage day-to-day tasks, and attract more customers. From scheduling software for doctors to CRM software for financial advisors, our comprehensive solutions solve challenges for small businesses in every industry.
Thryv software solutions simplify and automate every aspect of customer communication.
- Thryv Command Center. As your central communication hub, Thryv Command Center provides an all-in-one inbox that consolidates customer interactions across all channels to simplify communication. Thryv’s Team Chat tool lets you easily communicate with employees as individuals or in groups to keep everyone on the same page. With Thryv, you can also communicate by phone, video calls, and video chat, and get transcriptions of voicemails delivered to your Centralized Inbox.
- Social media tools. Manage customer communication across all your social accounts from one place.
- Automated emails and texts. Thryv’s text and email marketing software automatically sends messages to nurture prospects and keep customers engaged. Customizable templates help generate messages quickly while personalization features enhance customer relationships.
- Customer database. Thryv’s CRM system keeps track of all your customer details and gives you a 360° view of your relationship with each customer – from appointments and payments to previous communications.
- Client portal. A secure, online portal gives customers a place where they can easily communicate with you and your team while also taking advantage of self-service options for making payments, scheduling appointments, and accessing account information.
- Online reviews. Thryv makes it easy to monitor what customers are saying about your business online and respond quickly to thank loyal patrons and win back less-than-happy customers.
Additional solutions on the Thryv platform
In addition to customer communication software, Thryv provides tools for managing nearly every aspect of your small business.
- Easier invoicing. Let customers instantly approve estimates, sign invoices, and pay for services online. Transform estimates into invoices with just a few clicks.
- Simpler payments. Give customers more ways to pay and process secure payments online.
- Document storage. Securely store and share documents and files online, putting an end to paper clutter.
- Automated scheduling. Give customers the option to book appointments online themselves – Thryv’s software automatically sends appointment reminders to reduce no-shows and empty seats.
- Campaign management. Run smarter marketing campaigns to reach your audience more effectively across social, paid ads, and search engine marketing.
- Local listing updates. Manage all your online listings across 60+ sites from one location and establish your business on Google, Facebook, Yelp, Yahoo, and other sites.
- Professional landing pages. Use customizable templates to build professional landing pages for your paid ads in minutes, rather than days.
- Marketing insights. Real-time analytics help you track the success of your marketing efforts and make data-driven decisions about how best to reach your customers. AI-powered recommendations help you get the most from your advertising budget.
Why customers love Thryv
From marketing software for landscapers to invoicing tools for contractors, Thryv provides small businesses with integrated software for nearly every aspect of operations.
Customers love Thryv for lots of reasons.
- Single login. With Thryv, you can log in once and have access to all the tools you need throughout the day, rather than switching between platforms and copying and pasting data between applications.
- Easily accessible tools. As a cloud-based solution, Thryv is available anywhere you are connected to the internet. You can access Thryv’s tools on a mobile phone, laptop, tablet, or desktop.
- Integration with productivity apps. Thryv works seamlessly with popular business software like QuickBooks, Gmail, Indeed, and PayPal – you and your team can continue using the tools you already know while you add Thryv’s software to your workflow.
- Unlimited support. Whenever you have a question or an issue, you can easily reach Thryv’s support team 24/7. Our customer care representatives are experts in our technology as well as in the challenges of managing small businesses.
- Advanced security. With Thryv, you never have to worry about the security of your business data or your customer’s information. Advanced encryption keeps your data safe, while customizable account access controls let you determine who can see what information.
