The power of online reputation management services
As a small business owner, you count on positive reviews and comments online to attract new customers and win more business. After all, 88% of consumers report that they consider star ratings and customer reviews when deciding which companies to do business with.i Responding to every review – both good and not so good – is a powerful way to engage your customers and nurture new business relationships. But with so many other priorities on your to-do list, finding time to manage your reputation online can be a challenge.
That’s where online reputation management services from Thryv can help. The tools in our customer reviews software help to automate tasks and streamline your online reputation management efforts. With Thryv, you can take control of your reputation, building it one review at a time.
How to turn around a negative online reputation
While you’d prefer a five-star review from every customer, a negative review can be a great opportunity to improve your offerings, win over a dissatisfied customer and impress potential customers with your commitment to exceptional customer service.
Understand the complaint
While your first response may be to dismiss or ignore a negative review, it’s a good idea to ask yourself whether these comments may point to a flaw in your offerings or highlight an area for improvement. Sometimes negative reviews can help you better understand what customers want from your business, so you can take steps to deliver it.
Respond quickly
When you wait too long to respond to a bad review, it may look like you don’t care about customer feedback. Responding immediately to both positive and negative reviews proves to customers that you care deeply about their experience with your business.
Offer an apology
Whether you feel the customer’s complaint is legitimate or not, it’s important to apologize and offer to make the situation right while emphasizing how your business strives to deliver exceptional service.
Stay positive
When people say negative things about your business, it’s tempting to respond in kind, especially when customers are difficult. However, any negative comments directed back at customers will most certainly harm your online reputation. Staying positive, courteous and professional is the best way to neutralize a negative review.
Thryv’s online reputation management services
Thryv is a do-it-all business management platform with powerful small business solutions that automate and simplify nearly every aspect of running a small business.
Our online reputation management services are designed to help you generate more online reviews, monitor online comments and issue a quick response – even when you don’t have time to do it yourself.
Features of Thryv’s online review management tools include:
- Instant notification of new reviews. With Thryv’s online reputation management services, you’ll be notified whenever customers post reviews and comments on top sites.
- Live review acknowledgment service. Thryv can automatically respond to reviews on Google, Yelp and Facebook within one business day, helping to enhance your reputation with minimal effort.
- Pre-built templates for review requests. Thryv offers pre-built email templates that automatically request reviews as you’re invoicing customers, completing appointments or processing payments.
- In-depth competitive analysis. Understanding how you stack up against the competition can help you find ways to win more business. Thryv’s online reputation management services provide in-depth analysis that reveal how you rank against four competitors of your choosing in online reviews.
Additional services for managing your online presence
In addition to online reputation management services, Thryv offers several other tools to help you build your online presence and brand.
Google Business Profile optimization
Your Google Business Profile is one of the most important tools for helping customers find you. Thryv’s optimization services let you claim and manage your listing, attracting customers with a complete and up-to-date profile.
Online presence
With Thryv, you can upload your business information once and have it automatically posted on Facebook, Yelp and 40+ trusted online listings sites. By locking this information down, Thryv helps you build confidence with customers and search engines.
Customer portal
Thryv’s client portal solutions, part of our CRM system for small business, provide customers with a place to make appointments, share documents, process payments and connect with your business.
A compelling website
A professionally designed website from Thryv can help you book more appointments and sell more product. Our in-house designers can create a custom site that’s optimized to keep you as visible as possible with top search engines.
Social media
Thryv lets you connect your Twitter, Facebook, Instagram and LinkedIn accounts so you can manage and publish your social media content from one location. A massive library of pre-built posts ensure you can always produce content quickly, even when you’re short on creative ideas. Create your social posts in advance on the channels you choose and let Thryv post them at the ideal time to maximize visibility.
Why choose Thryv?
Thryv offers an end-to-end platform with tools to manage nearly every aspect of your business. From marketing your business and simplifying scheduling to accepting payments and nurturing customer relationships, Thryv delivers the tools you need to organize and manage your business more efficiently.
As a do-it-all, SaaS-based platform, Thryv is accessible from anywhere, on any device – mobile devices, tablets, laptops or desktops. Thryv also eliminates the need to repeatedly log into different platforms throughout the day and integrates easily with the platforms you already use – including QuickBooks, Gmail, Zoom, WordPress, PayPal, Square and many more – so you and your team can keep using the tools that work well for your business. Cutting-edge data encryption and customizable account access ensure that your business information and customer data stay safe and secure. With unmatched, unlimited, 24/7 support, you’ll always have access to live experts who understand your goals and can help you at every stage of your business journey.
It’s no wonder tens of thousands of small business owners trust Thryv to manage their most important business functions.
i https://www.thryv.com/blog/importance-reputation-management-social-media-infographic/
