Reach customers more easily with text automation software
When it comes to quickly connecting with your customers, it’s hard to beat SMS text messaging. Text messages have an open rate of more than 95%, making them much more likely to be read by a customer than an email. It takes a lot less time to compose an effective text message than an email communication. And with a click through rate of over 36%, text marketing can often deliver faster and better results.
Text automation software is the key to using text messaging most effectively. With the right solution, you can create compelling messages from templates, decide when they should be sent, and let your text automation solution take care of customizing and sending them to the right person at the right time.
As a do-it-all solution for managing small businesses, Thryv offers easy-to-use text automation technology that lets you minimize the work and maximize the results of your text marketing campaigns.
How to use a text automation solution
Automated SMS text messaging software enables you to send a wide range of messages to your customers and prospects who have opted in to receive them.
- New product or service announcements: Let customers know about new products or services they may be interested in.
- Offers and flash sales: Create urgency with offers and sales that are available for a limited duration.
- Special discounts: Offering discounts and special offers on birthdays and anniversaries is an easy way to build appreciation.
- Thank-you notes: Sending a quick note of thanks in a text is a great way to strengthen customer relationships.
- Appointment reminders: Sending several reminders prior to a scheduled visit or appointment can help prevent no-shows and last-minute cancellations.
- Satisfaction surveys: Sending a survey shortly after contact with a customer can be helpful in identifying what you are doing well and where you can improve.
- Request for reviews: Asking for a review via a text – and including a convenient link where customers can post their feedback – can help you quickly build up your library of online reviews.
- Announcements: Let customers know about changes to opening and closing hours, services, or other important news about your business.
- Payment reminders: A quick text with a link for payment can nudge a customer to pay an overdue bill.
Text automation with Thryv
The Thryv platform provides all the tools you need to attract new customers, scale your business, and manage your day-to-day operations. From billing software for law firms and business software for plumbers to moving business software and roofing business software, Thryv provides solutions for thousands of businesses in every industry.
Thryv’s text automation software lets you maximize the effectiveness of SMS messages in your marketing efforts.
- Send texts automatically Thryv’s automated text and email marketing software automatically sends messages to remind customers of appointments, deliver invoices, issue receipts, send surveys, and ask for reviews.
- Personalize messages Once you create a template for a text message, Thryv automatically personalizes it for each customer and sends it at the right time. Automatically send directions to your location before an appointment, a quick thank you after each sale, or a “We miss you!” message to a customer who hasn’t been in contact for a while.
- Use a library of templates Our massive library of ready-to-send messages for every occasion makes it easy to find the right thing to say. Browse through hundreds of templates, select the best message for your audience, customize it for your business, and send it in just a few clicks.
- Text back and forth with customers Allow customers to respond to your text messages so you can continue conversations on their preferred channel.
- Manage text messages from a centralized inbox: Thryv’s Centralized Inbox consolidates all your text messages and other communications via email, DM, social, web chat, voicemail, and more. That means you’ll always have the full history of your interaction with each contact at your fingertips.
- Grow your contact list easily and legally: A promotional widget on your website makes it easy for customers to opt into text and email communications, so you can grow your contact list without worrying about compliance with all the legal requirements.
Why choose an all-in-one solution?
Along with text automation software, Thryv provides comprehensive solutions for managing communications, automating back-office tasks, and simplifying marketing. Solutions on the Thryv platform include scheduling software, invoicing tools, software for managing online presence, a customer database (CRM), tools for automating reviews, social media management software, and more.
When you choose an all-in-one solution like Thryv, you can reap many benefits over using a variety of individual point solutions.
- You’ll save money and resources. Thryv’s do-it-all solution lets you save big by avoiding the cost of buying, installing, managing, and updating a dozen different software applications.
- Automation makes tedious tasks easier. With Thryv, it’s simple to automate workflows that cross various areas of your business and different software capabilities. For example, to send an automated email reminding a customer of an upcoming payment, you’ll need your customer database to communicate with your invoicing software and provide details to your email automation application. That’s easy with Thryv, but it can be quite difficult when you’re using individual software for each of those areas.
- It’s easy to grow your business. As you expand your staff, your customer base, your products and services, and your locations, Thryv’s all-in-one software provides all the capacity you need to grow. With individual solutions, there’s a lot more work involved in scaling your software to meet new business growth.
- Security is stronger. The more applications you work with, the greater the possibility for security gaps between them. With Thryv, you get one platform with built-in security that makes it easy to protect business information and customer data.
Benefits of Thryv’s platform
Tens of thousands of small businesses nationwide rely on Thryv’s comprehensive software tools to run their businesses more smoothly. With Thryv’s text automation software and all-in-one platform, you can:
- Access business tools everywhere: You can use Thryv anywhere, on any device – mobile phone, tablet, laptop, or desktop. Wherever your day takes you, you’ll have the tools you need at your fingertips.
- Be more productive: With Thryv’s comprehensive solutions, you can stop repeatedly logging in to multiple applications throughout the day. Access everything you need on one platform with one login.
- Get support when you need it: Thryv’s unlimited support includes personalized help with setup and 24/7 assistance from a client care team with technical expertise and small business savvy.
- Keep using the software you love: Thryv integrates easily with all the tools you already use like Gmail, QuickBooks, Yext, PayPal, and dozens more.
- Protect your data. Advanced data encryption and customizable account access controls keep your data safe and your customers’ information secure.
