Win more customers with unified communication software
Like small business owners everywhere, you know the value of excellent customer communication. From answering customer requests quickly to sending thank you notes and offering birthday greetings, clear and consistent communication is the key to building customer trust and loyalty. Yet, with customers communicating on so many channels – email, text, social, phone, web chat, and more – staying on top of every customer communication can feel overwhelming.
Unified communication software can help. Unified communication software lets you interact with your customers more efficiently and successfully by integrating all your channels on a single platform and combining all messages in a single inbox.
As part of a do-it-all solution for managing small businesses, Thryv’s unified communication software delivers all the tools you need to keep customer communication flowing and customer details organized.
The benefits of unified communications
Superior unified communication software offers lots of advantages for you, your team, and your business.
- Lower cost. By consolidating multiple communication tools in a single platform, you save on the cost of purchasing, installing, maintaining, and upgrading collection point tools for communication.
- Mobile solutions. With the ability to access unified communication software anywhere on any device, you and your team will stay productive no matter where you’re working.
- Greater productivity. Unified communication tools let you claim back hours in each workday by putting an end to moving between multiple platforms and frantically searching for details of previous customer communication across various channels.
- Improved morale. Disorganized communication raises the stress level in the office and drives employees crazy. In contrast, unified communication software makes for a saner, more stress-free working environment.
- Better customer service. With communications tools and customer details unified on a single platform, your team can improve customer service by responding faster and always having a history of customer interactions at their fingertips.
Unified communication software from Thryv
As a cloud-based platform, Thryv delivers everything small businesses need to improve and streamline communication, marketing campaigns, and day-to-day operations. Thryv Command Center – the platform’s communication hub – offers unified communication software to help you enhance and simplify interactions with customers.
Thryv Command Center provides:
- A unified inbox. Thryv’s Centralized Inbox lets you view and respond to messages from 12+ channels on a single screen. Whether customers contact you via email, text, social, phone, or web chat, your unified inbox will show you every message – plus a history of previous messages across channels – while your customers can continue to communicate using their channel of choice.
- Team chat. Thryv’s TeamChat instantly connects you with individuals, groups, or your entire staff. Improve efficiency and simplify communication by creating threads for different topics. Share documents and entertainment photos quickly and easily.
- Phone and video calls. Make voice and video calls in the same place. Get a dedicated business phone line at no extra cost.
- Voicemail transcriptions. Thryv delivers transcriptions of your voicemails to your Centralized Inbox, so you’ll never again have to search for key customer details in dozens of voicemails.
Unified communication on a comprehensive platform
Along with unified communication tools, Thryv’s do-it-all software provides solutions for managing day-to-day tasks and streamlining marketing.
- Appointment scheduling. Let customers go online anytime 24/7 to view availability and book or request an appointment. Thryv automates reminders, sending customers emails or texts before each appointment.
- Online estimates, invoices, and payments. Build interactive estimates online and convert them to invoices with just a few clicks. Get paid faster by sending invoices via text and email. Give customers more ways to pay with a flexible payment processing solution.
- Automated marketing. Automatically send email and text messages to each customer at the right time. Use Thryv’s massive library of pre-written content to create compelling messages in minutes.
- CRM. Consolidate and organize all customer information in a powerful database. Unify customer data across marketing, invoicing, scheduling, and other software solutions.
- Reputation management. Get notified when customers post new reviews and comments on major sites. Impress customers by responding quickly to online reviews.
- Document management. End the clutter with online storage for files and documents. Request, share, store, and sign documents online.
- Client portal. Give customers self-service options online with a secure customer portal.
- Social media. Post to all your social media accounts from one location. Create posts in minutes with Thryv’s templates and AI-powered content creation.
Why Thryv?
From software for nonprofits and landscaping management software to tools for medical offices and software for fitness studios, Thryv enables small businesses in every industry to communicate effectively, manage day-to-day tasks, and attract new customers.
Thryv combines many software solutions for small businesses on one cloud-based platform.
With Thryv, you get:
- A do-it-all platform. With Thryv, a single login gives you access to all the software you need to run your business – no more logging into multiple applications over and over.
- Advanced security. Customizable account access controls and strong data encryption keep your documents, your data, and your customers’ information safe and secure.
- Seamless integration. With Thryv, you’ll never have to worry about whether one software tool will work with another – Thryv’s solutions are designed to work together seamlessly. And Thryv integrates easily with the tools you already use – Gmail, QuickBooks, MailChimp, Indeed, Square, JotForm, and many more – so you don’t have to give up solutions you’re used to as you discover everything Thryv can do.
- Access anywhere. Thryv gives you access to business management tools wherever you need them, on any device – smart phone, tablet, laptop, or desktop.
- Outstanding support and service. Thryv provides unlimited 24/7 support from small business specialists who have both technical expertise and small business know-how.
