Streamline communication with a unified inbox
Customer communication is vital to your small business. The good news is that with email, text, phone, chat, and social, customers have more ways to get in touch with you than ever. The bad news: keeping track of all that communication can easily eat up much of your day. From constantly checking messages on multiple platforms to searching across channels to find important details, you’re likely spending more time communicating than ever before. As your business grows, that challenge will only get steeper.
Fortunately, Thryv offers an easier way to communicate. As part of Thryv’s do-it-all software for small businesses, Thryv’s unified inbox combines all your interactions across multiple channels in one place, making communication easier and more efficient. Thryv lets you communicate with customers and staff from one screen and delivers a consolidated view of communications history, while your patrons and your employees can continue to communicate via their channels of choice.
The benefits of a unified inbox
A unified inbox offers many advantages over traditional business communication software.
- Efficient communication. With all your messages from multiple channels in one location, you no longer have to move back and forth between different platforms to send and receive messages to customers. That means faster communication, and more hours in your day for other priorities.
- A 360° view of customers. A unified inbox lets you view a chronology of interactions with each customer, no matter what channel communicated on. On a single screen, you’ll see details from conversations that happen via email, text, chat, and social.
- An easier day. With all your communications conveniently organized on one platform, you’ll spend less time worrying about missing messages or frantically searching for information that customers or team members need.
- A solution you can grow with. As your customer base expands, your unified inbox positions you to handle the corresponding increase in customer interactions.
Thryv Command Center: a unified inbox and more
Thryv provides small businesses with all the tools they need to communicate effectively, manage day-to-day operations, and grow the business. From scheduling software for medical offices and marketing software for financial advisors to invoicing software for HVAC companies, Thryv offers solutions that solve the challenges of small businesses in virtually every industry.
Thryv’s unified inbox is part of Thryv Command Center, the communications hub of the Thryv platform. With Centralized Inbox, you can consolidate messages from 12+ channels, including:
- Email: Gmail, Outlook, Hotmail, Yahoo, iCloud, and IMAP
- Social Media: Facebook Messenger and Instagram Messenger
- Phone: Calls and video chat – Thryv even delivers transcribed voicemails to your inbox, so you never have to spend time listening to dozens of messages to find the information you need.
- Website: Web chats from your website
- SMS: text messages
With Thryv’s unified inbox, you’ll see messages from all these channels on one screen, and the messages you send back to your customers and staff will appear on their channel of choice. A historical view of a customer’s previous interactions and engagement with your company informs your conversations and helps deliver better service.
Along with a unified inbox, Thryv Command Center lets you communicate with phone, video calls, and video chat. A Team Chat app lets you stay in touch with your team via instant messages delivered to individuals or groups.
What else can you do with Thryv?
Along with tools for communication, Thryv provides solutions that solve challenges for nearly every aspect of your business.
- Simplify estimates and invoicing. Manage estimates and invoices online, making it easier for customers to view, approve, and pay them. Generate professional digital invoices and estimates in seconds using customizable templates.
- Organize customer details. Thryv’s customer database (CRM) manages all your customer information and lets you see all customer interactions from appointments to payments in one view.
- Let customers book their own appointments. Give customers the ability to go online anytime to book appointments on their own, based on schedules and parameters you set. Send automated appointment reminders to reduce no-shows.
- Streamline social media management. Post to all your social accounts from one location and track performance from a simplified dashboard. Rely on CaptionAI and a rich library of templates and stock images to quickly create compelling content.
- Store documents securely online. Securely store documents, files, and photos. Request and share documents with customers or team members.
- Monitor and respond to reviews online. Automatically request reviews from customers at the right time. Thryv notifies you when new comments or reviews are posted on major sites.
- Automate email and text communication. Nurture prospects and customer relationships with automated texts and emails. Use Thryv’s templates to create a message once, then let Thryv automatically personalize it and send it to the right person at the right time.
- Give customers more ways to pay. Process and track payments quickly from anywhere with secure payment processing. Process all major credit and debit cards when you connect to your preferred payment gateway.
- Offer self-service options. Let customers help themselves with a secure client portal where they can schedule or reschedule appointments, share files, get directions, and access information without help from you or your team.
- Run smarter marketing campaigns. Build and manage smarter marketing campaigns that include social media, paid ads, display, and search engine marketing.
- Build landing pages quickly. Choose from customizable templates to build professional landing pages in minutes, not days.
- Update 60+ local listings at once. Keep your online listings automatically updated to help customers find you more easily.
- Track offline marketing. Track outdoor marketing success and measure and optimize offline marketing efforts.
- Get real-time analytics and recommendations. Real-time analytics about marketing performance let you make data-driven decisions. AI-powered recommendations help convert more customers and get more from your marketing budget.
Why Thryv?
Thryv delivers essential features and capabilities on a cloud-based platform.
- A do-it-all solution. Thryv combines all the tools you need to run your business in one easy-to-use platform you can access with one login. With Thryv, you no longer have to log in to multiple applications over and over to access the software you use throughout the day.
- Mobile access. As a small business software-as-a-service (SaaS) solution, Thryv lets you access the business tools you need anywhere and anytime on any device – including smart phones, laptops, tablets, and desktops.
- Tools that work well together. With Thryv’s integrated platform, you’ll never have to worry about getting all your software to share data. The data you enter in your customer database will instantly be available in your invoicing, marketing, and scheduling software.
- Effortless integration. Thryv integrates seamlessly with the software you already know – Gmail, QuickBooks, PayPal, Yext, and others – so you can keep using what’s working while you get up to speed with all of Thryv’s features.
- Unmatched support and service. Thryv provides unlimited 24/7 support from customer care reps who are experts both in Thryv’s software and how small businesses can benefit from it. Flexible training and hands-on onboarding help maximize the value of your subscription.
- Strong security. Advanced data encryption and customizable account access controls ensure the safety and security of your business information and your customers’ data.
